Contact Us

Your order will be packed and dispatched within 1-3 business days. Our warehouse is located in Port Kembla, NSW and is closed weekends and public holidays.

All orders are dispatched from Port Kembla, NSW. We use a range of courier companies for our standard orders. This will take 1-14 days to major cities across Australia, depending on your location and current conditions at the receiving depot. Regional and rural areas may take longer as 3rd party contractors may be engaged for the delivery. Your delivery may be delayed due to unexpected volume increases or other delays outside of our control.For pallets, we use the Main Freight which may take 1-2 days longer, depending on your location.

All our drinks will arrive at ambient (room) temperature.

SCBC strives to offer competitive pricing across both our online store (SCBC.au) and our wholesale distribution channels.
However, there can be instances where you may encounter slight price variations:

Promotional Offers: We occasionally run exclusive promotions specific to either SCBC.au or our wholesale distribution channels. These promotions can provide significant savings and are clearly marked as "Online Only" or "Wholesale Only" on the advertised product or offer.

Order Quantity: Wholesale distribution pricing typically offers significant discounts for larger order quantities compared to individual product purchases on SCBC.au.

To ensure you receive the best value for your needs, we recommend:

- Checking both SCBC.au and contacting your sales representative for current pricing and promotions specific to wholesale distribution.

- Considering the order quantity thresholds required to qualify for wholesale pricing discounts.

We take customer feedback seriously and strive to resolve any issues promptly.

To file a complaint, you can reach out to our dedicated customer service team through the following methods:

- Phone: Contact us at +612 4274 7444 during business hours (Monday-Friday, 9:00 AM - 5:00 PM AEST).
- Email: Send a detailed email outlining your complaint to jimmyd@scbc.au.

What information should I include in my complaint?When contacting us, please provide the following information to expedite the resolution process:

Your Name and Contact Information: This allows us to keep you updated on the progress of your complaint.

Order Number (if applicable): Having your order number helps us quickly locate your specific purchase details.

A Detailed Description of the Complaint: The more specific you are about the issue, the better we can understand the situation and work towards a solution.

Any Supporting Documentation (optional): If you have any relevant documents, such as pictures or emails related to your complaint, you can attach them to your email or mention them during your phone call.

What can I expect after filing a complaint?

Our customer service team will acknowledge your complaint within 24 business hours and work diligently to resolve the issue. We will keep you informed of the progress and strive to provide a satisfactory solution within a reasonable timeframe.We appreciate your feedback and apologize for any inconvenience caused. Your satisfaction is our top priority.