FREQUENTLY ASKED QUESTIONS
Ordering & Payment:
Place your order online through our website for shipping direct to your door!Our friendly sales team are available directly to you to place orders within our serviced area, as well as merchandising and product assistance.If you have any questions or concerns or need assistance with anything, please get in touch by phone on 02 4274 7444 or by our online enquiry form and let us know the products you wish to purchase and your details (First and last name, address, phone number, and company name, if applicable).
Our online store accepts Visa, Mastercard or Amex credit or debit cards, Paypal, Google Pay and Shop Pay.
Yes, all displayed prices are inclusive of GST on our website.
Stock availability on our website is updated live - if you can add a product to your cart, then it is in stock and available for purchase! In the event of an error with our live inventory, we endeavour to contact you as soon as possible to make alternative arrangements (Eg substituted stock or refund). Should we be unable to reach you prior to dispatch, a substitute with the best available product will be provided. If you do not want to receive a substitute, please leave a comment in the notes section at checkout.
Your order will be packed and dispatched within 1-3 business days. Our warehouse is located in Port Kembla, NSW and is closed weekends and public holidays.
All orders are dispatched from Port Kembla, NSW. We use a range of courier companies for our standard orders. This will take 1-14 days to major cities across Australia, depending on your location and current conditions at the receiving depot. Regional and rural areas may take longer as 3rd party contractors may be engaged for the delivery. Your delivery may be delayed due to unexpected volume increases or other delays outside of our control.For pallets, we use the Main Freight which may take 1-2 days longer, depending on your location.
Shipping is calculated at the cart stage during checkout, taking into calculation the quantity &/or items ordered, the weight, and the dimensions. You will be able to see the shipping cost on the Checkout page before you confirm your order.
Once we have packed and dispatched your order, we will send you a confirmation email with a courier information and tracking number.Tracking details may need some time to appear. Sometimes it may take up to 48 hours to be scanned by our courier. If tracking information does not appear initially, please come back later and check again.
Unfortunately, we cannot change the delivery address after you have been charged. Please carefully check over your order and shipping information before completing your order.
All our drinks will arrive at ambient (room) temperature.
Steel City Beverage Company is not liable/responsible for (but not limited to) the following:
- DelaysLoss that may occur as a result of delayed delivery
- Local disruptions
- Weather Accidents
Authorisation of your goods to be left without a signature (risking your delivery to arrive damaged in transit without knowing, exposed to possible theft or if the driver feels it is unsafe to leave as instructed meaning your goods will be taken back to the nearest depot to collect)
- Inaccessible areas
- Estimated time of arrivals
No, we cannot. Any orders delivered to a PO Box or Parcel locker will unfortunately be cancelled.
Yes, we offer pick up from our Port Kembla warehouse. This option can be selected at the shipping stage of checkout. Next business day pick up is available for online orders received before 12:00pm AEST. Orders placed after 12:00pm AEST will be available for pick up the day after. Pick up is available between 8:30am and 3:30pm.
We currently do not offer international shipping
Unfortunately, we cannot change your order after you have been charged. Please carefully check over your order and shipping information before completing your order. If you wish to cancel your order, please contact us as soon as possible on 02 4274 7444 as we cannot cancel your order once it has been dispatched.
Occasionally there may be an instance where a product has been damaged during transit to your door. In the event that your delivery has been damaged, you must notify us within 24 hours of receiving the goods. No claims/returns/refunds will be issued without notification. To notify us, reply back to your order confirmation email or email@example.com with an image of the damaged stock and any relevant details.
Please check your tracking confirmation email. If you have an order that has been shipped in more than one parcel, they may not arrive together but across separate days. Your tracking details from our provided courier will confirm if there are still parcels to be delivered to you.If you believe a mistake has been made, please reply back to your order confirmation email or firstname.lastname@example.org with an image of the damaged stock and any relevant details.
Some products have a greater likelihood of a shorter shelf life than others. Sugar-free drinks typically have a shorter shelf life due to the absence of sugar, which can act as a preservative. As a result, we recommend that you consume sugar-free drinks within a relatively short period of time after purchasing them, and carefully follow any storage instructions provided by the manufacturer.Please note, due to their short shelf life, these products are unavailable for refunds or returns.If you have any concerns about the shelf life or suitability of a product, please contact us before making a purchase. We will provide you with the most up-to-date information available to help you make an informed decision. However, once a short shelf life product has been purchased, it cannot be returned or refunded.
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